Privacy Policy

At Collegizer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.

We believe in transparency and want you to understand exactly how your data is handled. This policy applies to all users of our platform, including students, consultants, and visitors to our website.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

Personal Information: When you create an account, we collect information such as your name, email address, phone number, date of birth, educational background, and academic goals.

Profile Information: Students may provide additional information about their academic interests, target schools, test scores, and extracurricular activities. Consultants may provide professional credentials, experience, and specializations.

Communication Data: We collect information from your communications with consultants, including session notes, messages, and feedback.

Usage Information: We automatically collect information about how you use our platform, including pages visited, features used, and time spent on our services.

Device and Technical Information: We collect information about your device, browser, IP address, and other technical data necessary for providing our services.

Payment Information: When you make payments, we collect billing information, though credit card details are processed securely by our payment processors.

Service Provision: We use your information to provide our core services, including matching you with consultants, facilitating communications, and managing your account.

Platform Improvement: We analyze usage data to improve our platform, develop new features, and enhance user experience.

Communication: We use your contact information to send important updates, session reminders, and respond to your inquiries.

Safety and Security: We use information to protect against fraud, abuse, and to ensure the safety of our platform and users.

Personalization: We use your academic information and preferences to provide personalized consultant recommendations and relevant content.

Legal Compliance: We may use information to comply with legal obligations, resolve disputes, and enforce our agreements.

With Consultants: When you book a session, we share relevant profile information with your consultant to enable effective guidance. Consultants only receive information necessary for providing their services.

With Service Providers: We work with trusted third-party service providers for payment processing, hosting, analytics, and customer support. These providers are contractually bound to protect your information.

Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

Consent: We may share information with third parties when you provide explicit consent.

We do not sell your personal information to third parties for marketing purposes.

Encryption: We use industry-standard encryption to protect your data both in transit and at rest.

Access Controls: We implement strict access controls to ensure only authorized personnel can access your information.

Regular Security Audits: We conduct regular security assessments and updates to protect against vulnerabilities.

Secure Infrastructure: Our platform is hosted on secure, enterprise-grade infrastructure with robust security measures.

Data Backup: We maintain secure backups of your data to prevent loss and ensure business continuity.

Access: You can request access to the personal information we hold about you.

Correction: You can request correction of any inaccurate or incomplete information.

Deletion: You can request deletion of your account and associated data, subject to legal and business requirements.

Data Portability: You can request a copy of your data in a portable format.

Communication Preferences: You can opt out of non-essential communications at any time.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Account information is retained while your account is active and for a reasonable period after account closure.

Communication records may be retained for quality assurance and legal compliance purposes.

We may retain certain information longer when required by law or for legitimate business purposes.

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@collegizer.com.

For general inquiries, you can reach us at support@collegizer.com.

We are committed to addressing your privacy concerns promptly and transparently.